RETURNS + EXCHANGES
LIESARCO CLOTHING BOUTIQUE
You can return unworn and unused items* with the original tags intact to us within 14 days of receiving for a refund, or within 28 days for store credit. Please be advised that you will not receive a refund for your original shipping costs as this pays for your parcel and original delivery to you.
All items will be refunded at the price they were purchased for.
Please include your original invoice or a note with your order details and also the reason for returning within the parcel.
If your query is regarding returns, please be advised that we will work as fast as we can to process all returns that have arrived back with us. Please track your return to see when this has arrived back at our warehouse. Normally our returns can take up to 21 working days from the date we receive the item back at our warehouse. We apologise for any inconvenience caused and appreciate your patience during this time. If you have tracked your return and it has been received by us please rest assured it will be processed and you will receive an email to confirm this, If you have tracked your order and we have not received it back yet please reply with your order number and post office receipt and we can look .
All queries to be emailed to firstname.lastname@example.org
We cannot refund or issue store credit for unwanted items after 30 days from receiving your order.
* Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
We do not offer exchanges.
HOW TO RETURN YOUR ITEM
Please Return to
10 Egremont Promenade
We highly recommend using a tracked service so you can track the whereabouts of your return. LIESARCO cannot be held responsible for the loss of your return.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this include shoeboxes. All goods will be inspected upon return. Any unwanted items must be returned to LIESARCO in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach LIESARCO, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
We cannot issue a refund until we have received your item, so we recommend a recorded delivery service that you can track.
We are not responsible for any items that are returned to us by mistake.
Postage costs are non-refundable.
RETURNING FAULTED ITEMS
Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. Please note when returning faulty items to ourselves, this must be done using a TRACKED service via Royal Mail. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of LIESARCO. LIESARCO reserves the right to refuse the refund of any item we suspect has been washed, worn or used.
IF YOU RECEIVE A FAULTED ITEM
On the rare occasion that you receive a faulty item, please ensure that you email email@example.com prior to sending the item back. Please attach images where possible of the faulty item to any emails sent to us. We can not refund faulty items which we have not been informed about prior to receiving the returns. LIESARCO also reserves the right to refuse to refund a faulty item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.